Shipping policy

Last updated: October 25, 2026

Where we ship

We ship to addresses in the contiguous United States (the 48 states and Washington, D.C.). We can't currently ship to Alaska, Hawaii, U.S. territories, APO/FPO/DPO addresses or outside the United States.

Shipping cost

Orders of $75 or more ship free. The amount is your merchandise total after discounts, before tax.
Orders under $75 are a flat $5.95 per order.
If your order arrives in more than one package, you won't pay extra shipping.

How long it takes

Orders are handled by our fulfillment partners, who pack and ship them from their warehouses. Each product page shows where that item ships from.

Items shipping from	Handed to the carrier within	Delivery after shipping
China	1–3 business days	7–15 business days
the USA	1–3 business days	3–8 business days

Business days are Monday to Friday, excluding U.S. federal holidays. Handling time starts when your order is placed and paid. Delivery times are estimates. Our store is new: delivery times come from our fulfillment partner's stated transit times plus a margin, and handling time is our own estimate. We haven't measured either on our own orders yet; we'll update them, and the date at the top of this page, once we have. Carriers can occasionally take longer, especially around holidays.

Packages and tracking

When each package ships, we email you a tracking link.
Items that ship from different warehouses, or that a warehouse sends in parts, travel separately and may arrive on different days. You'll get a tracking email for each package.
Packages are sent in plain outer packaging. The return address on the label may be our fulfillment partner's warehouse. Please don't send returns there. Start returns with us instead (see our Returns and exchanges policy).

If your order is delayed

If we can't ship your order within the time shown above, we'll email you before that time runs out. The email gives you a new ship date, or tells you we can't give one yet and why, and lets you choose whether to wait or to cancel for a full refund.

If the new ship date is no more than 30 days after the original one and you don't reply, we'll take that as agreement to wait.
If the new ship date is more than 30 days after the original one, or we can't give a date, we'll cancel your order and refund you unless you tell us you'd like to wait, or your order ships within 30 days of the original ship date.
If we then miss a new ship date, we'll email you again. If you don't reply, we'll cancel your order and refund you.
Once we've told you about a delay, you can cancel at any time before your order ships.

We may also cancel a delayed order and refund you ourselves, rather than ask you to wait. Whenever a delayed order is cancelled, we refund you to your original payment method within 7 business days, usually much sooner.

Lost, late or damaged packages

Tracking shows delivered but you can't find it: contact us. We'll ask you to check with neighbors or your mailroom. If it still hasn't turned up one business day later, we'll send a replacement at no cost or refund you in full, whichever you prefer. If the same customer or address has already had a missing-package claim with us in the past 12 months, we'll first complete an investigation with the carrier and our fulfillment partner, then replace or refund.
Tracking hasn't moved for 7 business days: contact us, or we'll contact you. We'll chase the carrier and our fulfillment partner, and offer you a replacement at no cost or a full refund.
Arrived damaged: please keep the packaging and send us photos within 30 days of delivery. We'll replace the item or refund you. See our Returns and exchanges policy.

Address changes and undeliverable packages

Need to change your address? Contact us as soon as possible. We can usually update it until your order is being prepared for shipment. If a package can't be delivered because of an address problem, it goes back to our fulfillment partner, which can take several weeks. When we're told it is coming back, we'll contact you to reship it or refund you.